A step-by-step look at what happens from the moment you submit a report to the moment action is taken. Nothing is hidden. This page explains every stage of the journey.

Step 1: You file a report

You visit Clean Nagaland on your phone or laptop and pick the right form.

• For illegal liquor, you allow GPS and camera access, select the district, category, and time pattern, write a short description, and capture a live photo.
• For drug activity, you select the district, describe the area in your own words, pick a category and pattern, optionally attach gallery media, and optionally share a phone number if you want follow-up.

The form rejects anything submitted within the first eight seconds of page load. This blocks automated bots. Your submission also carries an invisible device fingerprint so that repeat spam from the same device can be caught without identifying you personally.

Step 2: You receive a tracking code

Immediately after submission, the screen displays an eight-character code such as ABCD-EFGH. Save it. This is the only way you can check the status of your report later. We cannot send it to you again because we have no way to contact you.

Step 3: Moderators triage the report

Within 24 to 72 hours, a Nagaland Me moderator reviews your report. Moderators are real people working during Nagaland business hours. They check:

• Is the report clearly about illegal activity?
• Is the location plausible and within Nagaland?
• For alcohol, does the photo look authentic and fresh?
• For drugs, is the description detailed enough for a partner to act?
• Does the report appear to be spam, a test, or malicious?

Each moderator decision is logged to an internal audit trail with a timestamp and reason. Nothing is done off the record.

Step 4a: If your report is approved (alcohol)

Approved alcohol reports appear on the public map within a few minutes. The pin shows the district, category, and report count. If another reporter has already flagged the same location within 100 meters, your report is merged into the existing pin and the count increases. Your individual report is never shown separately on the map.

If Aloto Naga personally visits the location to confirm, the pin gets a green operator-verified badge.

Step 4b: If your report is approved (drugs)

Approved drug reports are forwarded to one or more vetted partner organizations. Partners are onboarded individually through a rigorous vetting process. They might be recovery support groups, health liaisons, legal aid clinics, or community welfare organizations.

Each partner receives only the cases forwarded to them. No partner sees another partner’s queue. Partners acknowledge each case, take action where possible, and mark it closed. Every action is logged.

If you shared a phone number and consented to contact, a trained partner counselor may reach out. They will introduce themselves and explain who they are. You can end the conversation at any time.

Step 5: If your report is rejected

Rejection is not a judgment of you. It usually means the report lacked enough detail to act on, or the activity described is not within our scope, or the report appeared to be a test or spam. The tracking code remains valid so you can check the rejection status, but the report is not visible publicly and is not forwarded.

If you believe the rejection was unfair, you can submit a fresh report with more detail.

Step 6: Media is automatically deleted

Alcohol photos are deleted within 30 days of submission. Drug photos and videos are deleted within 90 days. This is automatic and unconditional. We do not keep media longer “just in case.” Once a report has been moderated, there is no reason for the raw photo to stick around.

Step 7: Monthly transparency

On the first day of each month at 9:00 AM IST, Clean Nagaland publishes a transparency snapshot for the previous month. This shows counts for each pipeline: how many reports were received, approved, rejected, forwarded, and acted on. Individual reports are never named. The point is to show aggregate outcomes so residents can judge whether the platform is actually working.

See the Monthly Transparency page for the latest snapshot.

What you will never see us do

• Require a login or account.
• Ask for your name, address, or email.
• Show drug reports on any public map or feed.
• Share a phone number with anyone outside vetted partners.
• Sell, trade, or monetize any submitted data.
• Publish the raw photos or videos you submit.
• Keep media beyond the auto-deletion window.
• Forward reports to law enforcement without following proper legal process.

The emergency killswitch

If the platform is being abused, under attack, or if a serious content issue emerges, Nagaland Me can activate a killswitch that immediately pauses all new submissions. The public map and status check remain available. When the killswitch is active, every submission form shows a maintenance message explaining what is happening.

How we stay accountable

Every moderator decision, phone vault access, forward to a partner, and killswitch activation is logged to an internal audit trail. Aloto Naga reviews the audit log regularly. Mistakes are corrected. Patterns of abuse are addressed. The monthly transparency snapshot is generated from the same logs so the public numbers match the internal numbers.

If you have a complaint about how your report was handled, reach us through the Contact page.